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Returns policy

Returns and order issues

Guidance for damaged, incorrect, or unsuitable orders, along with the review path customers should follow with UrbanPharma support.

Document status

Last updated

July 4, 2026

FAQ Shipping Returns Privacy Terms

When a return request may apply

Typical situations that justify a support review.

Returns for pharmacy and personal care products can require tighter review than standard retail goods.

Customers should contact support when an order arrives damaged, incomplete, or inconsistent with what was confirmed at purchase time.

Requests should be raised promptly so the store can review the condition and order details while the issue is still current.

UrbanPharma may ask for supporting information before deciding the next step.

Returns and order issues

Typical situations that justify a support review.

When a return request may apply

Restricted and sensitive items

How issues are reviewed